What should I do if my goods go wrong?

Within the warranty period, which is legally stated as 2 years from the purchase of the goods, you have the opportunity to claim damaged goods.

In order for us to process your claim, you must deliver the goods to us at Rašínova 10, Brno 602 00, where our Kopi Luwak shop is located. Please enclose a completed complaint report in the package with the goods, which can be found in the attachment. Please try to describe the defect in the description of the complaint in as much detail as possible, so that the technician can assess it in the best possible way.

Once the technician has commented, we will contact you with the outcome of the complaint and agree where and how you wish to send the goods, or how we will refund your money.

If you need any assistance with your claim, please feel free to email us or call us.